Our house was built by Homes by Avi. It's a spec house, which means they decided to build it and sell it after, as is (as opposed to the other houses where you buy the lot and the house and they start building then). So far, the house is of great quality and their service has been outstanding.
Until last Sunday.
We woke up last Sunday thinking we would go take a quick hike in the Rockies. When we got to the dining room (officiall known as the "breakfast nook"), we found water. It was dropping down from the light fixture onto the table, then off the table onto the hardwood floors. The floor shows signs of tiny buckling at some joints.
It had been raining hard that night, with lots of wind. No doubt it's a simple question of rain making it's way up into the roof above (the second floor does not extend over it). Still, I opted for the safe route and called the builder's office to get emergency support. It's not exactly an emergency, but it being the weekend that was my only option. I also chose to leave the place as is, mostly making sure we don't turn on that light, so that the guys could see it undisturbed.
That was Sunday, early morning. I left a message on some pager. Not knowing what else to do, I also left a message on the voice mail of the lady in charge of all that stuff, which she would get on Monday morning.
The on-call guy called back pretty quickly. He said he has stuff to do but was in the area and would drop by around 11am (it was 9am at the time). So half of our day is shut but we still got some time.
I should mention that I have no way to reach the guy. He leaves me no phone number and call display shows "blocked call".
Thus begins the wait.
At 6pm we finally get a call from the guy who said he forgot about us. And now it's too late to do anything about it. Nice. We just wasted our whole day waiting for him, not even daring to go out in case he called. But he knows I work from home so he says he'll drop by on Monday.
Monday morning the lady calls back. I tell her I got in touch with the guy who forgot about us on Sunday but should show up today. She says she'll send him an email and follow up.
Monday goes by and no guy shows up or calls.
Tuesday goes by, idem.
Wednesday morning I call back the lady and leave her a message saying I haven't heard anything from the guy (and don't have a contact number).
Wednesday wastes away.
Thursday comes and goes. A bit before 6pm, while we're out to dinner, the lady calls back and asks to call her to setup an appointment with some other guy (seems to be the first guy's boss). She doesn't know I work from home, which is probably why she called at night.
This morning, 9:10am I called the lady back. Her message was updated today, so I know she's in, but I leave a message (again) saying to call back anytime during the day since I'm at the house.
What a great week this has been. A week of waiting for calls that never come and of staying away from our dining room just so they have a chance to see the problem. I don't mind them not coming right over, this isn't such a big deal, but I do mind the part where they say they'll be there and never show up and don't even bother to call.
So far, they are losing some points. They are still in the black, this company has a great reputation and has been good to us so far, but it's steadily going down.
I'll keep y'all posted.
